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Reprints & refunds

Returns, refunds, and cancellations

Contact
Email hello@petee.co with your order number. Petee is your seller and only point of contact; you never need to deal with our printer or the carrier.

Personalized items
Because each item is printed with your own photo and name, we can't accept returns or exchanges for a change of mind, a wrong size or a name typed by mistake. Please check your preview before ordering.

Damaged, defective or misprinted items
If your item arrives damaged, defective or printed differently from the preview you approved, email us within 30 days of delivery with your order number and a photo. We'll reprint it free or refund you in full, whichever you prefer; you don't need to send it back.

Changes and cancellations
Orders can be changed or cancelled free of charge until they go to print, usually within a day of payment. Email us as soon as possible.

Refunds
Refunds go to the original payment method. Banks and payment providers can take a few extra days to post a completed refund.

Your rights
These terms don't limit any rights you have under the law.

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